With Xerox eConcierge®, you receive free service repair of your Xerox printers and automatic supply monitoring and ordering.
The Xerox eConcierge® service is provided at no cost by your Xerox Provider. The Supplies Assistant, a small desktop application developed by Xerox, supports networked office printers from a variety of manufacturers. You can conveniently review the status of all of your printers online, at any time, from any location. If supplies are running low you will receive an email alert, and when you’re ready to place an order, the service provides an encrypted, secure online connection with one-stop shopping.
After two consecutive supply orders for each individual Xerox printer, Xerox will provide free service coverage* as long as you continue placing your supply orders through the Xerox eConcierge® service. The service coverage has an average value of $1,675 per product. The savings on this extended service coverage for all of your eligible Xerox printers adds up. You’ll spend much less time managing your printers, avoid supplies rush orders, and virtually eliminate downtime.
*Your Xerox® printer is eligible to earn free service if it is enrolled within the initial one year warranty period (or, if a Xerox Service Extension was purchased, within the period of the extension). See the Eligible Products List for currently supported models. Eligibility will continue until your Xerox printer is 7 years old or until service support for your printer model is discontinued, whichever occurs first."